Delivery policy

Soul Eatery or ChefZehn ("we" and "us") is the operator of (https://www.chefzehn.com) ("Website").

By placing an order through this Website you will be agreeing to the terms

below. These are provided to ensure both parties are aware of and agree upon

this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 2. Delivery Costs

Shipping costs are calculated during checkout based on the destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for delivery cost to the customer.

 3. Returns

Please refer to our Refund & Returns Policy.

4. Delivery Terms

4.1 Transit Time

In general, deliveries are completed within within the designated time slot chosen by the customer. 

4.2 Change Of Delivery Address

Our kitchen operates on Tuesday - Sunday during standard business hours, except

on national holidays at which time the kitchen will be closed. In these

instances, we take steps to ensure delivery delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a confirmation email from which they will be able to follow the progress of their order.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, please get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Cancellations

Please refer to our Refund & Returns Policy.

8. Customer service

For all customer service enquiries, please email us at chefzehn@souleatery.com